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Products > Support

It doesn’t matter whether you are new to dye-sublimation or have been doing it for years, you will always have questions. We are regularly asked the same questions again and again, so to assist you in your sublimation experience we have compiled and quick list of questions that we get regularly. If you need more information please contact one of our Customer Service Reps who will assist.

Prior to contacting us, please ensure you read the following relevant documents and if you still don't have the answer please complete one of the forms below.

   

   
   
   
 

QUESTIONS ANSWER
I want to print on to cotton but you don’t have any cotton t-shirts…?
Dye-Sublimation is only suitable for polyester, we recommend min. 65% polyester. We do stock a range of inkjet and laser transfer medias that you can use for cotton garments. Please call for more info.
   
How long do I press a product and at what temperature?
We have a comprehensive list of instructions available for you. <Click Here to download>
   
I don’t know what brand of ink I am using, can you tell me?
If you purchased the ink from us it will either be ArTainium or SubliJet-R. The ArTainium ink comes in 125ml bottles and is poured into a plastic bulk ink systems supplied by ArTainium. SubliJet-R is used in the Ricoh GelSprinter printers and comes in cartridges. If you are not using inks purchased from us, unfortunately we may not be able to help you.
   
Can I print on a standard floor tile?
No, dye-sublimation will only work on polyester coated products. Therefore your tile must be coated. This is the same with ALL products – mugs, metals, plastics etc.
   
Common Problems - Solved!  
Installation Errors  
Epson Printer Problems  
Resetting the Chips on Epson 1410  
Print Quality Problems  
   
Common Questions - Answered  
How do I convert from CMYK to RGB?  
How do I perform a Nozzle Check?  
How do I perform a Head Clean?  
How do I maintain my Epson Printer?  
How do I soak the heads of my Epson Printer?  
   

Download Drivers and ICC Profiles.
 
If you still can't find the answer to your query please complete one of the forms below and a Technical Services Rep will contact you.
 

 
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