If you are experiencing problems with your printer/inks, please complete the following check list and 'submit' to our dedicated Tech Team for assistance.     *Please note all fields need to be complete for the form to be submitted, that way we will have as much information as possible.     YOUR PRINTER   Printer Make / Model Select Epson C87 Epson C87+ Epson C110 Epson T30 Epson 1290 Epson 1410 Epson 4000 Epson 4400 Epson 4450 Epson 4800 Epson 4880 Ricoh GXe3300N Ricoh GX7000 Other (specify) Other Company Purchased From Select Power Digital Other (specify) Other Invoice Date Number Usage Frequency Select Daily Weekly Fortnightly Monthly Less than Monthly Operating System Select Windows XP Windows Vista Windows 7 Mac Other (specify) Graphic Software Select CorelDraw PhotoShop Other (specify) Other Colour Pallette/Mode select RGB CMYK Unsure     YOUR INKS & PAPER   Ink Brand Select ArTainium SubliJet-R Other (specify) Other Current Ink Level Select Empty 1/4 Full 1/2 Full 3/4 Full Full Other (specify) Other Transfer Paper Brand Select Accuplot TexPrint XP TexPrint HR TruPix Other (specify) Other Where do you store your paper? When was the last time you replaced/ topped up your inks? Where is your bulk ink system positioned in relation to your printer? Select Side by Side Raised above the printer Below the printer Have you installed the ICC Profiles correctly? Select Yes No - See instructions below Unsure - See instructions below     YOUR ISSUE   Please describe, in detail, your issue. Please describe the nozzle check pattern. Select Perfect Patchy / Missing nozzles How do I do that? Other (specify) Have you had any head crashes or paper jams? Select Yes No If it is a print quality issue, have you tried to print a different file and what were the results? Select Yes No Have you performed a head clean? Select Yes No If so, how many What have you done, if anything, to try resolve the issue?     YOUR DETAILS   Company Name Contact Phone Email Address